Terms of use

ClickLancer is currently operated by its founders ahead of incorporation (“ClickLancer”, “we”, “us”). You can reach us at privacy@clicklancer.com. We may transfer these Terms, and our rights and obligations under them, to a company formed to operate ClickLancer, as described in section 21.

• Client: a user who posts a project or microtask campaign, or hires or pays another user.
• Freelancer: a user who offers, performs or submits work through the Services. One account can act as both a Client and a Freelancer.
• User Content: anything a user posts, uploads, submits or sends through the Services, including listings, proposals, profiles, messages, files, images, audio, video, deliverables and proof of work.
• Additional Terms: the marketplace terms, fee schedule, payment terms, content and work policy, and any other rules or policies we publish for a particular feature.

Some features are governed by Additional Terms, which form part of these Terms when you use those features. Before the marketplace opens and before any money is collected, we will publish the marketplace terms and the fee schedule and ask you to accept them. If Additional Terms conflict with these Terms, the Additional Terms prevail for that feature. Our privacy policy and cookie policy explain how we handle personal data.

ClickLancer is not yet open to the public. Joining the waitlist does not create an account and does not guarantee access, a launch date, or any feature. The site describes how we intend ClickLancer to work, such as prefunded work, rejection reasons, review windows and fees shown in advance. Those descriptions are statements of intent, not contractual promises. Any example on the site, including sample jobs, names and amounts, is fictional and shown for illustration only.

We may add, change, suspend or discontinue any part of the Services at any time, including features, categories, eligibility rules, limits and supported countries. Where a change materially and adversely affects an account holder, we will give reasonable notice unless the change is required for security, legal or fraud-prevention reasons.

• You must be at least 16 to join the waitlist and at least 18 to create an account.
• You must be able to form a binding contract, not be barred from using the Services under any applicable law or sanctions programme, and live in a country we support for the relevant feature.
• If you use the Services for a business, you confirm that you are authorised to bind that business, and “you” includes that business.
• Each person may hold only one account. We may refuse, limit or close any registration or account at our discretion, including where we cannot verify eligibility.

You must give accurate, current and complete information and keep it up to date. You are responsible for activity on your account and for keeping your sign-in methods secure; tell us at once if you suspect unauthorised use.

We may at any time ask you to verify your email address, phone number, identity, age, location, business details, tax status or payout account, directly or through a verification provider, and may limit access to features (including posting, proposing, claiming tasks and withdrawing funds) until verification is complete. We may require you to sign in again before sensitive changes such as changing your payout details.

You must not use the Services to post, request, perform or facilitate:

• fake or manipulated followers, likes, comments, reviews, ratings, clicks, installs, views, votes or any other form of engagement or platform manipulation;
• illegal goods or services, scams, phishing, malware, or the theft or misuse of credentials;
• deceptive impersonation, or work that requires anyone to misrepresent their identity, location, experience or genuine opinion;
• the sale, rental or transfer of accounts;
• pyramid, multi-level marketing or similar schemes;
• adult or sexually explicit content;
• academic cheating or impersonation in assessments;
• collection of sensitive personal information, government identifiers, financial credentials or biometric data, unless we have approved the listing in advance for a documented, legitimate need;
• content that infringes intellectual property, privacy or publicity rights, or that is defamatory, harassing, hateful, violent or otherwise unlawful.

You also must not:

• create more than one account, or use the Services after we have suspended or banned you;
• use a VPN, proxy or other means to misrepresent your location, evade restrictions or commit fraud;
• move payment for work found through ClickLancer off the platform, or ask another user to do so, while a project or campaign is in progress;
• access the Services with bots, scrapers or other automated means except through an interface we provide for that purpose, or interfere with, probe or overload the Services or their security;
• copy, modify, reverse engineer or build a competing service from the Services, except as the law expressly permits;
• reject, dispute or charge back payment in bad faith, or misuse appeals, reports or reviews.

We may publish more detailed content and work policies, and we decide in our reasonable judgement whether a listing, submission or activity breaches them.

You keep ownership of your User Content. As between you and the users you work with, ownership of deliverables is governed by the marketplace terms and any agreement between you.

You grant ClickLancer a worldwide, non-exclusive, royalty-free, fully paid, transferable licence, with the right to sublicense to our service providers and to the users you share it with, to host, store, copy, cache, transmit, display, reformat, transcode, compress, resize, crop, generate previews, thumbnails, waveforms and transcripts of, scan, analyse (including with automated and machine-learning tools), and otherwise process your User Content, for the purposes of operating, securing, moderating, providing, supporting, enforcing and improving the Services, resolving disputes, and complying with the law. For content you choose to make public, such as your profile, portfolio and public reviews, the licence also lets us display and feature it on and in connection with the Services, including in marketing for ClickLancer. This licence lasts for as long as the content is on the Services and for a reasonable period after removal for backups, legal compliance, dispute records and enforcement.

You confirm that you have all rights needed to grant this licence and to upload the content, including the consent of any person who can be identified in it, and that our use of it as permitted by these Terms will not infringe anyone's rights.

We may set and change limits on file types, sizes, durations, storage and retention. We may scan files for malware and policy violations, refuse or quarantine files, and convert files into other formats for preview and delivery. Files attached to completed or closed work may be deleted after the retention period stated in the Additional Terms. The Services are not a backup service: keep your own copies of anything you need.

We may review, screen, edit for formatting, decline to publish, hide or remove any listing or User Content, pause campaigns, limit proposals or posting, place holds on funds as described in the Additional Terms, issue warnings, and suspend or close accounts, where we reasonably believe it is necessary to enforce these Terms, protect users or third parties, prevent fraud or abuse, or comply with the law. Where appropriate we will tell you the reason and how to appeal, unless doing so would undermine fraud prevention, security or a legal obligation. We are not obliged to monitor User Content, and we are not responsible for User Content posted by others.

ClickLancer provides a platform through which Clients and Freelancers find each other, agree on work, communicate, and pay and get paid. Unless we expressly say otherwise, we are not a party to the agreement between a Client and a Freelancer, we do not employ Freelancers or direct how they work, and we do not guarantee the quality, legality or timeliness of any work, or that any user will complete a transaction. Freelancers are independent and are responsible for their own taxes, insurance, licences and compliance. Clients are responsible for the accuracy of their listings and for using deliverables lawfully.

When paid features open, payments will be governed by the Additional Terms and processed by third-party payment providers, such as PayPal, whose own terms also apply to you. In summary, and subject to those Additional Terms:

• Clients fund work before it starts. Fees are shown before you commit to a transaction.
• We may change our fees or introduce new fees for future transactions by publishing them in advance. Fee changes never apply to a transaction you have already committed to.
• Balances are calculated from our transaction records. We may delay, hold or reverse funds where there is a credible concern about fraud, chargebacks, sanctions, identity, account security or a breach of these Terms, and may set off amounts you owe us (including fees, refunds and chargeback losses) against amounts we owe you, to the extent the law permits.
• You are responsible for any taxes on amounts you pay or receive. We may collect tax information and report transactions to tax authorities where the law requires.

You agree that we may send you service, security, transaction, verification and legal notices by email, in the Services, or by text message to a phone number you verify. Marketing emails are sent only with your consent and always include an unsubscribe link.

If you send us ideas, suggestions or feedback, we may use them for any purpose without restriction or payment to you.

The Services, including the ClickLancer name, logo, software, text, design and other materials we provide, belong to ClickLancer and its licensors and are protected by law. We grant you a limited, revocable, non-exclusive, non-transferable licence to use the Services for their intended purpose in line with these Terms. You may link to the site and share screenshots of public pages, but you may not use our name or logo in a way that suggests we endorse you, or copy the Services.

Access to the private preview is by invitation, may be withdrawn at any time, and is confidential. It uses sample data and no real payments take place in it. Please keep the password and anything you see there to yourself.

The Services may link to or rely on services operated by others, such as payment, verification and email providers. Their terms and privacy policies apply to your use of them, and we are not responsible for them.

To the fullest extent permitted by law, the Services are provided “as is” and “as available”, and we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not promise that the Services will be uninterrupted, secure or error-free, or that any content, including User Content, is accurate.

To the fullest extent permitted by law:

• we are not liable for any indirect, incidental, special, consequential or punitive loss, or for any loss of profits, revenue, business, goodwill or data, arising out of or in connection with the Services or these Terms;
• we are not liable for the acts, omissions, content or work of any user or third party;
• our total liability to you for all claims arising out of or in connection with the Services or these Terms is limited to the greater of (a) the fees you paid to ClickLancer in the twelve months before the event giving rise to the claim and (b) USD 100. This cap does not reduce any amount we hold for you in your ClickLancer balance.

To the extent permitted by law, you will indemnify and hold harmless ClickLancer and its founders, officers, employees and agents against any claims, losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising from your User Content, your use of the Services, your dealings with other users, or your breach of these Terms or of any law or third-party right.

You may stop using the Services and ask us to close your account at any time, subject to finishing or settling any work, funds or disputes in progress. We may suspend or terminate your access as described in section 10. Sections that by their nature should survive termination, including sections 8, 12, 14 and 18 to 23, will survive.

We may assign or transfer these Terms, in whole or in part, including to a company formed to operate ClickLancer or to a successor in a merger, acquisition, reorganisation or sale of assets. You may not transfer your rights or obligations under these Terms without our written consent.

We may change these Terms from time to time, for example to reflect new features, the launch of the marketplace, or changes in law. We will post the updated Terms with a new date. If a change is material and you have an account, we will give you at least 30 days' notice by email or in the Services, unless the change is required sooner by law or for security. If you continue to use the Services after a change takes effect, you accept the updated Terms; if you do not accept them, you must stop using the Services and may close your account.

If you have a concern, contact privacy@clicklancer.com first; most issues can be resolved quickly that way. These Terms are the entire agreement between you and us about their subject matter. If any provision is found unenforceable, the rest remain in effect and that provision is enforced to the maximum extent permitted. Our failure to enforce a provision is not a waiver. We are not liable for delays or failures caused by events beyond our reasonable control.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited by law, including for death or personal injury caused by negligence or for fraud, or takes away rights you have as a consumer under the mandatory laws of the country where you live.